Project: Business relationship manager - new role level
Experimental: we are testing this new page type. Tell us what you think using the feedback survey.
About this project
A working group from the business relationship management community is creating a new level to the role description for ‘business relationship manager’.
The new level will enable clearer career progression for people in this role, helping to retain expertise in the public sector.
Project status: active
Scope of change:
- 1 new role level for business relationship manager
- edits to existing role level descriptions to accommodate new level
Scheduled publication: 28 August 2026
Organisations with experts involved
Co-writing group:
- Cabinet Office
- Department for Work and Pensions
- Department for Transport
- Driving and Vehicle Standards Agency
- Foreign and Commonwealth Development Office
- Government Commercial Agency
- Ministry of Justice
- UK Health Security Agency
Community feedback group:
- Department for Education
- Department for Environment, Food and Rural Affairs
- Driver and Vehicle Licensing Agency
- HM Treasury
- HM Revenue and Customs
- NHS England
- Office for National Statistics
Groups kept informed
Capability Framework Design Council (capability leads from across government and the public sector)
Getting involved
Contact the group lead to ask about the next opportunities to get involved, for example:
- providing feedback on drafts
- accessing the group's content development board
Group lead: Jonathan Byron, Cabinet Office
Email: jonathan.byron@cabinetoffice.gov.uk
Timeline
This project started in January 2026 and is scheduled to complete in August 2026.
Publishing content change
28 August 2026
Finalising content
Early August 2026
In progress: community feedback on draft content
June to July 2026
If you would like to provide feedback on the draft content, contact the group lead.
Co-writing sessions
Four sessions between 9 and 16 June 2026.
The sessions were facilitated by a senior content designer from the Capability Framework team. They involved a group of business relationship managers drawn from the wider community group who represented different levels and organisational contexts.
During the sessions, the group:
- determined that the new role level best fit the name 'head of business relationship management', and assigned it appropriate skill proficiencies
- determined that the current typical responsibilities for 'lead' were better suited to the 'head of', so moved them into the new level description
- drafted a new set of typical responsibilities for 'lead' level
Kick off session 2
26 March 2026
Decided to create one new role level, either ‘principal business relationship manager’ or 'head of business relationship management'.
Scheduled co-writing sessions in the first two weeks of June.
Kick off session 1
21 January 2026
Introduction to process for developing a new role level. Discussed whether one or two role levels were needed.
Approval by Capability Framework Design Council
December 2025
The proposal was approved.
Proposal to Capability Framework Design Council
27 November 2025
Jonathan Byron presented the case for adding up to 2 new levels to the ‘business relationship manager’ role description.
Related previous work
This group previously developed a new role description, role level descriptions and some updated skills. This work was published in August 2025.
See all updates to the ‘business relationship manager’ role description.