Accessibility specialist

You can:

• listen to the needs of design and business stakeholders and interpret information
• take part in discussions within a multidisciplinary team

You can:

• show an understanding of the need for consulting in your role, and its purpose
• work under guidance to identify what advice, guidance and recommendations might be appropriate, usually by referring to previous work by others
• show an understanding of how to frame problems that need to be solved

You can:

• demonstrate knowledge of some details of the standards and legislation, and know where to find more information
• demonstrate knowledge of basic HTML, CSS, and JavaScript and related common accessibility issues
• perform basic automated and manual checks on websites and documents, and can communicate findings and fixes
• be an advocate for the people affected by accessibility barriers within the context of your work
• demonstrate knowledge of using some assistive technology

You can:

• correctly execute test scripts under supervision
• understand the role of testing and how it works

You can:

• show an awareness or understanding of user experience analysis and its principles
• explain the purpose of user stories and the focus on user needs

You can:

• listen to the needs of design and business stakeholders and interpret information
• take part in discussions within a multidisciplinary team
• be an advocate for the team externally, and can manage differing perspectives
• shape and share communications relevant to the audience

You can:

• provide advice, guidance and recommendations based on your specialist knowledge and experience
• propose methodologies to follow and approaches to implementation
• frame problems so they can easily be understood, and troubleshoot where required, to support the business in operating more effectively

You can:

• analyse and provide feedback on governance and project documents, and on governance boards, according to a predefined framework, assessing them against accessibility standards

You can:

• contribute to best practice guidelines
• understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity
• resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions

You can:

• demonstrate knowledge and communicate the requirements of accessibility standards and legislation
• advocate appropriate technical solutions to a range of accessibility issues
• perform detailed audits of websites, services and documents, and document findings clearly for others to work from
• be an advocate for the people affected by accessibility barriers across the department
• provide introductory awareness and training about accessibility
• demonstrate confidence using one or more assistive technologies, and knowledge of others

You can:

• review requirements and specifications, and define test conditions
• identify issues and risks associated with work
• analyse and report test activities and results

You can:

• identify and engage with users or stakeholders to collate user needs evidence
• understand and define research that fits user needs
• use quantitative and qualitative data about users to turn user focus into outcomes

You can:

• work collaboratively in a group and build relationships with others
• identify issues through Agile 'health checks' and work with others to address them
• manage stakeholder expectations
• be flexible and capable of proactive and reactive communication
• host or moderate difficult discussions within the team or with senior stakeholders

You can:

• provide advice and recommendations to stakeholders based on your significant specialist knowledge and experience
• lead the definition of guidance and inform how the organisation approaches delivery

You can:

• challenge teams, make full use of existing arrangements and build strong relationships to reduce or remove risk associated with not meeting accessibility standards

You can:

• make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase
• build consensus between services or independent stakeholders
• identify problems or issues in the team dynamic and rectify them
• engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick
• bring people together to form a motivated team and help create the right environment for a team to work in
• facilitate the best team makeup depending on the situation

You can:

• demonstrate excellent knowledge of accessibility standards and legislation, including edge cases
• communicate requirements to a range of stakeholders
• actively share a deep knowledge of how to select and use appropriate technology (such as ARIA, Accessible Rich Internet Applications) to provide an excellent experience
• perform detailed audits of websites, services and documents, document findings clearly, and provide solutions for others to work from
• understand and communicate how usability influences accessibility, and the boundary between them
• advocate removing barriers across all your interactions
• provide training on a range of accessibility issues
• demonstrate confidence using a range of assistive technologies

You can:

• manage testing activities within development or integration activities
• manage risks and take preventative action when risks become unacceptable
• manage customer relations

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• mediate between people and mend relationships, communicating with stakeholders at all levels
• manage stakeholder expectations and host or moderate discussions about high risk and complexity, even within constrained timescales
• speak on behalf of and represent the community to large audiences inside and outside of government

You can:

• analyse governance and assurance systems and add appropriate measures to ensure accessibility is built into all project, programme and change activity

You can:

• change organisational structures to fixable and sustainable designs
• lead on the strategy for the whole organisation, marrying business needs with innovative analysis
• make and justify decisions characterised by high levels of risk, impact and complexity
• build consensus between organisations (private or public) or highly independent and diverse stakeholders
• solve and unblock issues between teams or departments at the highest level
• understand the psychology of a team and have strong mediation skills
• coach the organisation on team dynamics and conflict resolution

You can:

• demonstrate knowledge and communicate the requirements of accessibility standards and legislation
• advocate appropriate technical solutions to a range of accessibility issues
• perform detailed audits of websites, services and documents, and document findings clearly for others to work from
• be an advocate for the people affected by accessibility barriers across the department
• provide introductory awareness and training about accessibility
• demonstrate confidence using one or more assistive technologies, and knowledge of others

You can:

• manage the planning of system and acceptance tests, co-ordinating both functional and non-functional specifications
• provide authoritative advice and guidance on test planning
• identify process improvements and contribute to the definition of best practice

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

Testing

User focus

Communicating information

Consultancy

Testing

User focus

User focus

Leadership and guidance

Testing

User focus