Product manager

You can:

• show an awareness of Agile methodology and the ways to apply the principles in practice
• take an open-minded approach
• explain why iteration is important
• iterate quickly

You can:

• handle numbers confidently
• collate information ensuring the accuracy of financial and performance data

You can:

• demonstrate a basic understanding of design, technology and data principles
• understand the range of available technology choices

You can:

• understand how the needs of the team and the product vary across the stages of the product life cycle

You can:

• understand the operational processes of running and maintaining a product or service

You can:

• initiate and monitor actions to investigate patterns and trends to resolve problems
• effectively consult specialists where required
• determine the appropriate remedy and assist with its implementation
• determine preventative measures

You can:

• show an awareness of the tools, terms and concepts used to deliver a product

You can:

• effectively get buy-in from the team

You can:

• identify and engage with users or stakeholders to collate user needs evidence
• understand and define research that fits user needs
• use quantitative and qualitative data about users to turn user focus into outcomes

You can:

• understand the value of policy, legislative, regulatory and operational constraints and can find the simplest, shortest and fastest solution for users

You can:

• identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• help the team to decide the best approach
• help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope

You can:

• understand the marketplace
• realise the benefit of a product and persuade others that it's the right one to use
• integrate a product with other services
• ensure that products get used
• realise benefits by linking work in progress back to the business case
• build business cases based on user needs

You can:

• demonstrate a working understanding of design, technology and data principles
• understand the variety and complexity of users’ digital needs, and how the product will meet those needs
• show an awareness of assisted digital support and can explain why it’s important
• design services and make decisions to meet user needs

You can:

• recognise when to move from one stage of a product life cycle to another
• ensure the team is working towards the appropriate service standards for the relevant phase
• manage the delivery of products and services at different phases

You can:

• design operational processes for the running and maintenance of products or services throughout their product life cycle
• redesign operational processes, amend existing processes, and plan and put into operation the stages of a new product or service development
• act as the escalation point for operational issues and can fix complex operational issues
• overcome operational constraints to deliver a successful product or service
• work closely with operational delivery teams in Government Digital and Data

You can:

• ensure that the right actions are taken to investigate, resolve and anticipate problems
• co-ordinate the team to investigate problems, implement solutions and take preventive measures

You can:

• apply tools, terms and concepts in a variety of ways
• be flexible, consider new ways of working and adapt to change

You can:

• effectively get buy-in from the organisation
• work with scant information and explain it in abstract terms
• develop a strategy

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• identify, communicate and work within constraints
• challenge the validity of constraints
• ensure standards are being met

You can:

• coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
• think of new and innovative ways of working to achieve the right outcomes
• act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team

You can:

• understand the marketplace
• realise the benefit of a product and persuade others that it's the right one to use
• integrate a product with other services
• ensure that products get used
• realise benefits by linking work in progress back to the business case
• build business cases based on user needs

You can:

• demonstrate an advanced understanding of design, technology and data principles
• identify and implement solutions for assisted digital
• apply knowledge to work with other roles and groups in Government Digital and Data

You can:

• apply experience in multiple parts of the product life cycle
• recognise when it is right to move forward and when it is right to stop
• recognise the appropriate deliverables and the right people to meet them
• work with other Agile delivery operations throughout the product life cycle
• plan and engage with the appropriate stakeholders at a particular stage in the project

You can:

• keep abreast of industry best practice and can cascade ways of working
• make operations efficient
• act as the escalation point for major operational issues and champion operational management across the community
• work closely with leaders of operational delivery teams in Government Digital and Data

You can:

• anticipate problems and defend against them at the right time
• understand how the problem fits into the larger picture
• articulate the problem and help others to do so
• build problem-solving capabilities in others

You can:

• start to define and create approaches
• coach others
• implement new ways of working
• show an awareness of what other sectors are doing
• understand what is most important and applicable

You can:

• effectively get buy-in from the organisation
• work with scant information and explain it in abstract terms
• develop a strategy

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

You can:

• work with and challenge senior stakeholders
• prioritise and mitigate constraints, and turn them into an advantage
• adapt the approach depending on the constraints

You can:

• coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
• think of new and innovative ways of working to achieve the right outcomes
• act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team

You can:

• understand the marketplace
• realise the benefit of a product and persuade others that it's the right one to use
• integrate a product with other services
• ensure that products get used
• realise benefits by linking work in progress back to the business case
• build business cases based on user needs

You can:

• show knowledge of the wider digital economy and advances in technology
• understand Agile working at an organisational level
• create the environment for success
• initiate and support working with other roles and groups in Government Digital and Data

You can:

• successfully lead teams through the full product life cycle
• identify which tools and techniques should be used at each stage
• develop sustainable support models
• identify and deal with potential risks across or between all stages of the product life cycle
• coach others
• contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle

You can:

• keep abreast of industry best practice and can cascade ways of working
• make operations efficient
• act as the escalation point for major operational issues and champion operational management across the community
• work closely with leaders of operational delivery teams in Government Digital and Data

You can:

• anticipate problems and defend against them at the right time
• understand how the problem fits into the larger picture
• articulate the problem and help others to do so
• build problem-solving capabilities in others

You can:

• start to define and create approaches
• coach others
• implement new ways of working
• show an awareness of what other sectors are doing
• understand what is most important and applicable

You can:

• develop a long-term vision and objectives
• take a discerning and disciplined approach to focusing on what is important and most relevant
• develop the capability of others

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

You can:

• influence, challenge and coach
• anticipate how constraints might change and know where to challenge or remove constraints

You can:

• coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
• think of new and innovative ways of working to achieve the right outcomes
• act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team

You can:

• understand the marketplace
• realise the benefit of a product and persuade others that it's the right one to use
• integrate a product with other services
• ensure that products get used
• realise benefits by linking work in progress back to the business case
• build business cases based on user needs

You can:

• show knowledge of the wider digital economy and advances in technology
• understand Agile working at an organisational level
• create the environment for success
• initiate and support working with other roles and groups in Government Digital and Data

You can:

• successfully lead teams through the full product life cycle
• identify which tools and techniques should be used at each stage
• develop sustainable support models
• identify and deal with potential risks across or between all stages of the product life cycle
• coach others
• contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle

You can:

• keep abreast of industry best practice and can cascade ways of working
• make operations efficient
• act as the escalation point for major operational issues and champion operational management across the community
• work closely with leaders of operational delivery teams in Government Digital and Data

You can:

• anticipate problems and defend against them at the right time
• understand how the problem fits into the larger picture
• articulate the problem and help others to do so
• build problem-solving capabilities in others

You can:

• start to define and create approaches
• coach others
• implement new ways of working
• show an awareness of what other sectors are doing
• understand what is most important and applicable

You can:

• develop a long-term vision and objectives
• take a discerning and disciplined approach to focusing on what is important and most relevant
• develop the capability of others

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

You can:

• influence, challenge and coach
• anticipate how constraints might change and know where to challenge or remove constraints

Agile working

Financial ownership

Government Digital and Data perspective

Life cycle perspective

Operational management

Problem management

Product ownership

Strategic ownership

User focus

Agile working

User focus

Working within constraints

Agile working

User focus

Working within constraints

Agile working

User focus

Working within constraints

Problem management

User focus