Business analyst

You can:

• explain the differences between delivery methodologies, such as scrum or kanban
• explain how your approach would change based on the delivery methodology
• explain why iteration is important
• explain how roles in a multidisciplinary team work together to support delivery

You can:

• describe how to create business scenarios to validate that business and user needs are met
• explain the stages, types and purpose of testing, and the tools and techniques used

You can:

• explain how models and diagrams can be used to represent the organisation, processes, relationships, information and interactions, and how they add value
• support the creation of visual representations of business workflows, processes and structures
• explain how other roles use the models you create to support their work

You can:

• contribute to the analysis and evaluation of business processes to identify problems and opportunities
• contribute to the design and implementation of business process improvements
• contribute to business process testing and usability evaluation

You can:

• explain the change and benefits life cycles
• describe common types of benefit, disbenefit, impact and risk to change
• explain the value of impact assessments
• describe some ways to capture assumptions, dependencies and measures.

You can:

• describe the analysis techniques you could use to help understand the context, problem and options to meet business and user needs
• explain the importance of understanding that internal and external factors influence the organisation
• contribute to identifying and assessing multiple options and formulating recommendations, under supervision

You can:

• support the elicitation, analysis, validation and prioritisation of business and user needs
• support the definition of functional and non-functional requirements artefacts, such as problem statements, epics, features, user stories and acceptance criteria, to communicate business and user needs

You can:

• support the analysis of functionality that systems deliver and need to deliver
• support the creation of system and data models and documentation
• work with others in a multidisciplinary team to support the identification of gaps in functionality and user experience

You can:

• describe who your stakeholders are and the importance of managing relationships with them
• explain what your stakeholders find important and why

You can:

• explain the differences between delivery methodologies, such as scrum or kanban
• explain how your approach would change based on the delivery methodology
• explain why iteration is important
• explain how roles in a multidisciplinary team work together to support delivery

You can:

• describe how to create business scenarios to validate that business and user needs are met
• explain the stages, types and purpose of testing, and the tools and techniques used

You can:

• explain how models and diagrams can be used to represent the organisation, processes, relationships, information and interactions, and how they add value
• support the creation of visual representations of business workflows, processes and structures
• explain how other roles use the models you create to support their work

You can:

• contribute to the analysis and evaluation of business processes to identify problems and opportunities
• contribute to the design and implementation of business process improvements
• contribute to business process testing and usability evaluation

You can:

• explain the change and benefits life cycles
• describe common types of benefit, disbenefit, impact and risk to change
• explain the value of impact assessments
• describe some ways to capture assumptions, dependencies and measures.

You can:

• describe the analysis techniques you could use to help understand the context, problem and options to meet business and user needs
• explain the importance of understanding that internal and external factors influence the organisation
• contribute to identifying and assessing multiple options and formulating recommendations, under supervision

You can:

• support the elicitation, analysis, validation and prioritisation of business and user needs
• support the definition of functional and non-functional requirements artefacts, such as problem statements, epics, features, user stories and acceptance criteria, to communicate business and user needs

You can:

• support the analysis of functionality that systems deliver and need to deliver
• support the creation of system and data models and documentation
• work with others in a multidisciplinary team to support the identification of gaps in functionality and user experience

You can:

• describe who your stakeholders are and the importance of managing relationships with them
• explain what your stakeholders find important and why

You can:

• explain some ways to analyse user journeys, touchpoints, accessibility and common usability issues
• describe user insight artefacts generated by other professions and how they add value
• explain the importance of making data-informed decisions based on user experience findings

You can:

• explain how products and services are delivered through different methodologies
• follow an appropriate approach to complete your work within the delivery methodology used by your team
• adapt how you work and the work you produce based on your team's delivery methodology to ensure you deliver value
• adapt how you work with other roles in a multidisciplinary team in line with the delivery methodology

You can:

• work with others to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria
• document and triage defects, and their risks, so they can be traced and resolved
• work with others to review test outcomes to validate that business and user needs are met

You can:

• select appropriate business modelling techniques to support analysis, decision making and stakeholder understanding
• elicit appropriate information to create effective business models
• create models and diagrams that represent the organisation, processes, relationships, information and interactions
• use existing and new models to ensure alignment to the organisation’s goals

You can:

• analyse and evaluate business processes to identify problems and opportunities
• design, prioritise and facilitate the implementation of business process improvements, with some support
• validate improvements to business processes through testing

You can:

• assess how proposed changes affect roles, processes, policies, data, systems and customer or user experience
• support the definition of measurable outcomes, measures and indicators
• work with the business and other professions to support business readiness

You can:

• plan and use the most appropriate analysis techniques to understand the context, the problem and root causes
• communicate how your work supports and aligns to strategic contexts and goals
• define problem statements and develop and evaluate multiple options
• formulate recommendations, considering feasibility, benefits and impact

You can:

• elicit, analyse, challenge and validate business and user needs, addressing conflicts
• define artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs 
• manage artefacts and ensure traceability in line with a defined approach
• facilitate the prioritisation of needs with minimal supervision

You can:

• identify and analyse the functionality that systems deliver or need to deliver
• create system and data models and documentation with minimal supervision
• work with others in a multidisciplinary team to identify gaps in functionality and user experience, and their impact

You can:

• identify important stakeholders and communicate with them clearly and regularly
• tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs
• build and reach consensus with stakeholders
• work to improve stakeholder relationships using evidence to explain decisions

You can:

• contribute to the analysis of user journeys and interactions
• use available quantitative and qualitative evidence to identify pain points for users
• identify where additional evidence is needed to understand user experience
• communicate how identified issues affect users and service outcomes

You can:

• determine the approach for your role within the team's delivery methodology
• define and agree the scope of delivery for your role within a multidisciplinary team
• negotiate and agree delivery priorities with the team and relevant stakeholders
• clearly communicate the value of iterative delivery and realising benefits early

You can:

• advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria
• analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance
• provide assurance on the suitability, business readiness and viability of delivered solutions

You can:

• guide the selection and use of business modelling techniques to ensure consistency
• define and share good practices for eliciting appropriate information to create effective models
• create models and diagrams that represent complex and large-scale situations, aligning with and informing architecture artefacts
• use business modelling outcomes to support strategic decision making

You can:

• lead process analysis and evaluation to define business performance problems and opportunities
• lead analysis and evaluation to design, test, implement and assess business process improvements
• manage the design, execution and assessment of business process tests and usability evaluations

You can:

• lead benefits and impact analysis for initiatives, including identifying trade-offs, quantitative and qualitative benefits, and business readiness indicators
• ensure change impacts and benefits are translated into clear operating actions, ownership and measures
• work across the business and with other professions to define and guide adoption and business readiness activities

You can:

• lead the approach to understanding the context, the problem and root causes
• set goals for a piece of work that aligns to the organisation's strategic context
• lead the approach to developing and evaluating multiple options, sharing and advocating for recommendations to gain support

You can:

• lead the elicitation, analysis and validation of complex or large-scale business and user needs, negotiating and addressing conflicts

• define and assure artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs 
• lead and define the approach to manage artefacts and ensure traceability 
• facilitate the prioritisation of needs, aligning to strategic goals

You can:

• lead the analysis of functionality that systems deliver or need to deliver
• create, and support others in the creation of, system and data models and documentation
• assess the effect of system changes and share them with relevant stakeholders
• determine when and how you and your team work with others to identify gaps in functionality and user experience, and their impact

You can:

• work with the team to develop and maintain an understanding of stakeholders
• work with the team to develop and implement stakeholder communications strategies
• identify and resolve issues, influence stakeholders and manage relationships effectively
• build long-term strategic relationships and communicate clearly and regularly with stakeholders

You can:

• synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience
• identify patterns, root causes, and opportunities for improvement across journeys
• ensure user experience insights are clearly linked to requirements, priorities, and design decisions
• identify priorities for improving user experience, taking into consideration business and technical constraints

You can:

• determine the approach for your role within the team's delivery methodology
• define and agree the scope of delivery for your role within a multidisciplinary team
• negotiate and agree delivery priorities with the team and relevant stakeholders
• clearly communicate the value of iterative delivery and realising benefits early

You can:

• advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria
• analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance
• provide assurance on the suitability, business readiness and viability of delivered solutions

You can:

• set standards for business modelling, including for the elicitation of appropriate information
• assess the effectiveness of modelling techniques to enable continuous improvement
• coach others in business modelling, leading the creation of models when appropriate
• use business modelling outcomes to anticipate and influence decision making and strategy development

You can:

• lead the identification of large-scale opportunities to deliver business performance improvements
• set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards
• set the direction for design, execution and assessment of business process tests and usability evaluations
• coach others in designing, testing, implementing and assessing business process improvements

You can:

• influence strategic decisions by challenging whether proposed change is likely to deliver real and evidenced value
• work with the business and other professions to influence approaches for change adoption, business readiness and benefits management
• position business analysis as a discipline that improves business readiness, adoption and outcomes

You can:

• advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed
• ensure all streams of work align to the organisation's strategic context and goals
• advise on how the organisation can use business analysis skills to add value
• guide tactical decision making and influence strategic plans in a changing environment

You can:

• set standards for defining and managing complex or large-scale business and user needs

• use business and user needs to ensure proposed solutions align with organisational strategy

• provide guidance and recommendations to ensure needs are traceable and managed
• influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making

You can:

• set the direction for the analysis of systems to align to business capabilities and strategy
• set the direction for analysing and communicating system changes and the effect of change on stakeholders
• work with other technical specialists to set and iterate standards for system and data modelling and documentation

You can:

• direct the stakeholder relationship strategy for your teams
• ensure stakeholder's objectives are set and support teams to meet them
• influence and negotiate with senior stakeholders to resolve issues and enable progress

You can:

• synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience
• identify patterns, root causes, and opportunities for improvement across journeys
• ensure user experience insights are clearly linked to requirements, priorities, and design decisions
• identify priorities for improving user experience, taking into consideration business and technical constraints

You can:

• set and iterate standards for working within different delivery methodologies
• actively promote collaboration and agreement to ensure the team delivers value at the right time
• experiment with new and innovative ways of working to enhance delivery outcomes
• research new and evolving delivery methodologies and identify how your role would work within them

You can:

• advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria
• analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance
• provide assurance on the suitability, business readiness and viability of delivered solutions

You can:

• set standards for business modelling, including for the elicitation of appropriate information
• assess the effectiveness of modelling techniques to enable continuous improvement
• coach others in business modelling, leading the creation of models when appropriate
• use business modelling outcomes to anticipate and influence decision making and strategy development

You can:

• lead the identification of large-scale opportunities to deliver business performance improvements
• set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards
• set the direction for design, execution and assessment of business process tests and usability evaluations
• coach others in designing, testing, implementing and assessing business process improvements

You can:

• influence strategic decisions by challenging whether proposed change is likely to deliver real and evidenced value
• work with the business and other professions to influence approaches for change adoption, business readiness and benefits management
• position business analysis as a discipline that improves business readiness, adoption and outcomes

You can:

• advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed
• ensure all streams of work align to the organisation's strategic context and goals
• advise on how the organisation can use business analysis skills to add value
• guide tactical decision making and influence strategic plans in a changing environment

You can:

• set standards for defining and managing complex or large-scale business and user needs

• use business and user needs to ensure proposed solutions align with organisational strategy

• provide guidance and recommendations to ensure needs are traceable and managed
• influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making

You can:

• set the direction for the analysis of systems to align to business capabilities and strategy
• set the direction for analysing and communicating system changes and the effect of change on stakeholders
• work with other technical specialists to set and iterate standards for system and data modelling and documentation

You can:

• direct the stakeholder relationship strategy for your teams
• ensure stakeholder's objectives are set and support teams to meet them
• influence and negotiate with senior stakeholders to resolve issues and enable progress

You can:

• synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience
• identify patterns, root causes, and opportunities for improvement across journeys
• ensure user experience insights are clearly linked to requirements, priorities, and design decisions
• identify priorities for improving user experience, taking into consideration business and technical constraints

Adapting to delivery methodologies

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management