Business analyst

You can:

• explain the differences between delivery methodologies, such as scrum or kanban
• explain how your approach would change based on the delivery methodology
• explain why iteration is important
• explain how roles in a multidisciplinary team work together to support delivery

You can:

• explain basic business modelling techniques and how they add value
• explain how models and diagrams can be used to represent the organisation, processes, relationships, information and interactions
• support the creation of visual representations of business workflows, processes and structures

You can:

• contribute to the analysis and evaluation of business processes to identify problems and opportunities
• contribute to the design and implementation of business process improvements
• contribute to business process testing and usability evaluation

You can:

• describe the analysis techniques you could use to help understand the context, problem and options to meet business and user needs
• explain the importance of understanding that internal and external factors influence the organisation
• contribute to identifying and assessing multiple options and formulating recommendations, under supervision

You can:

• support the elicitation, analysis, validation and prioritisation of business and user needs
• support the definition of functional and non-functional requirements artefacts, such as problem statements, epics, features, user stories and acceptance criteria, to communicate business and user needs

You can:

• support the analysis of functionality that systems deliver and need to deliver
• support the creation of system and data models and documentation
• work with others in a multidisciplinary team to support the identification of gaps in functionality and user experience

You can:

• describe who your stakeholders are and the importance of managing relationships with them
• explain what your stakeholders find important and why

You can:

• understand the stages and purpose of testing and have an awareness of tools and techniques used
• work under supervision to support the representation of business scenarios and to trace requirements to develop functionality

You can:

• explain the differences between delivery methodologies, such as scrum or kanban
• explain how your approach would change based on the delivery methodology
• explain why iteration is important
• explain how roles in a multidisciplinary team work together to support delivery

You can:

• explain basic business modelling techniques and how they add value
• explain how models and diagrams can be used to represent the organisation, processes, relationships, information and interactions
• support the creation of visual representations of business workflows, processes and structures

You can:

• contribute to the analysis and evaluation of business processes to identify problems and opportunities
• contribute to the design and implementation of business process improvements
• contribute to business process testing and usability evaluation

You can:

• describe the analysis techniques you could use to help understand the context, problem and options to meet business and user needs
• explain the importance of understanding that internal and external factors influence the organisation
• contribute to identifying and assessing multiple options and formulating recommendations, under supervision

You can:

• support the elicitation, analysis, validation and prioritisation of business and user needs
• support the definition of functional and non-functional requirements artefacts, such as problem statements, epics, features, user stories and acceptance criteria, to communicate business and user needs

You can:

• support the analysis of functionality that systems deliver and need to deliver
• support the creation of system and data models and documentation
• work with others in a multidisciplinary team to support the identification of gaps in functionality and user experience

You can:

• describe who your stakeholders are and the importance of managing relationships with them
• explain what your stakeholders find important and why

You can:

• understand the stages and purpose of testing and have an awareness of tools and techniques used
• work under supervision to support the representation of business scenarios and to trace requirements to develop functionality

You can:

• understand the importance of making data-informed decisions based on user research findings
• support the analysis and prioritisation of user experience needs and understand how needs tie to system, product or service requirements

You can:

• explain how products and services are delivered through different methodologies
• follow an appropriate approach to complete your work within the delivery methodology used by your team
• adapt how you work and the work you produce based on your team's delivery methodology to ensure you deliver value
• adapt how you work with other roles in a multidisciplinary team in line with the delivery methodology

You can:

• select appropriate business modelling techniques to support analysis, decision making and stakeholder understanding
• elicit appropriate information to create effective business models
• create models and diagrams that represent the organisation, processes, relationships, information and interactions

You can:

• analyse and evaluate business processes to identify problems and opportunities
• design, prioritise and facilitate the implementation of business process improvements, with some support
• validate improvements to business processes through testing

You can:

• plan and use the most appropriate analysis techniques to understand the context, the problem and root causes
• communicate how your work supports and aligns to strategic contexts and goals
• define problem statements and develop and evaluate multiple options
• formulate recommendations, considering feasibility, benefits and impact

You can:

• elicit, analyse, challenge and validate business and user needs, addressing conflicts
• define artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs 
• manage artefacts and ensure traceability in line with a defined approach
• facilitate the prioritisation of needs with minimal supervision

You can:

• identify and analyse the functionality that systems deliver or need to deliver
• create system and data models and documentation with minimal supervision
• work with others in a multidisciplinary team to identify gaps in functionality and user experience, and their impact

You can:

• identify important stakeholders and communicate with them clearly and regularly
• tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs
• build and reach consensus with stakeholders
• work to improve stakeholder relationships using evidence to explain decisions

You can:

• understand the stages and purpose of testing and support the use of relevant tools and techniques
• identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• review prototypes, test plans and test outcome reporting

You can:

• apply basic techniques to analyse, validate and prioritise user experience needs
• present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

You can:

• determine the approach for your role within the team's delivery methodology
• define and agree the scope of delivery for your role within a multidisciplinary team
• negotiate and agree delivery priorities with the team and relevant stakeholders
• clearly communicate the value of iterative delivery and realising benefits early

You can:

• guide the selection and use of business modelling techniques to ensure consistency
• define and share good practices for eliciting appropriate information to create effective models
• create models and diagrams that represent complex and large-scale situations
• use business modelling outcomes to support strategic decision making

You can:

• lead process analysis and evaluation to define business performance problems and opportunities
• lead analysis and evaluation to design, test, implement and assess business process improvements
• manage the design, execution and assessment of business process tests and usability evaluations

You can:

• lead the approach to understanding the context, the problem and root causes
• set goals for a piece of work that aligns to the organisation's strategic context
• lead the approach to developing and evaluating multiple options, sharing and advocating for recommendations to gain support

You can:

• lead the elicitation, analysis and validation of complex or large-scale business and user needs, negotiating and addressing conflicts

• define and assure artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs 
• lead and define the approach to manage artefacts and ensure traceability 
• facilitate the prioritisation of needs, aligning to strategic goals

You can:

• lead the analysis of functionality that systems deliver or need to deliver
• create, and support others in the creation of, system and data models and documentation
• assess the effect of system changes and share them with relevant stakeholders
• determine when and how you and your team work with others to identify gaps in functionality and user experience, and their impact

You can:

• work with the team to develop and maintain an understanding of stakeholders
• work with the team to develop and implement stakeholder communications strategies
• identify and resolve issues, influence stakeholders and manage relationships effectively
• build long-term strategic relationships and communicate clearly and regularly with stakeholders

You can:

• recommend the value of testing and apply the relevant tools and techniques to ensure test validity
• advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• review prototypes, test plans and test outcome reporting

You can:

• advise on the approach to analysis, prioritisation and validation of user experience needs
• recommend a range of techniques to analyse the user experience and ensure that it meets business and user needs
• articulate and communicate how user experience needs affect the design of a system in a project or programme of work

You can:

• determine the approach for your role within the team's delivery methodology
• define and agree the scope of delivery for your role within a multidisciplinary team
• negotiate and agree delivery priorities with the team and relevant stakeholders
• clearly communicate the value of iterative delivery and realising benefits early

You can:

• set standards for business modelling, including for the elicitation of appropriate information
• assess the effectiveness of modelling techniques to enable continuous improvement 
• coach others in business modelling, leading the creation of models when appropriate
• use business modelling outcomes to anticipate and influence decision making and strategy development

You can:

• lead the identification of large-scale opportunities to deliver business performance improvements
• set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards
• set the direction for design, execution and assessment of business process tests and usability evaluations
• coach others in designing, testing, implementing and assessing business process improvements

You can:

• advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed
• ensure all streams of work align to the organisation's strategic context and goals
• advise on how the organisation can use business analysis skills to add value
• guide tactical decision making and influence strategic plans in a changing environment

You can:

• set standards for defining and managing complex or large-scale business and user needs

• use business and user needs to ensure proposed solutions align with organisational strategy

• provide guidance and recommendations to ensure needs are traceable and managed
• influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making

You can:

• set the direction for the analysis of systems to align to business capabilities and strategy
• set the direction for analysing and communicating system changes and the effect of change on stakeholders
• work with other technical specialists to set and iterate standards for system and data modelling and documentation

You can:

• work with limited direction to translate business drivers, goals and constraints into business objectives
• help to define required capabilities and support organisational changes to create operating models that meet business objectives

You can:

• direct the stakeholder relationship strategy for your teams
• ensure stakeholder's objectives are set and support teams to meet them
• influence and negotiate with senior stakeholders to resolve issues and enable progress

You can:

• recommend the value of testing and apply the relevant tools and techniques to ensure test validity
• advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• review prototypes, test plans and test outcome reporting

You can:

• advise on the approach to analysis, prioritisation and validation of user experience needs
• recommend a range of techniques to analyse the user experience and ensure that it meets business and user needs
• articulate and communicate how user experience needs affect the design of a system in a project or programme of work

You can:

• set and iterate standards for working within different delivery methodologies
• actively promote collaboration and agreement to ensure the team delivers value at the right time
• experiment with new and innovative ways of working to enhance delivery outcomes
• research new and evolving delivery methodologies and identify how your role would work within them

You can:

• set standards for business modelling, including for the elicitation of appropriate information
• assess the effectiveness of modelling techniques to enable continuous improvement 
• coach others in business modelling, leading the creation of models when appropriate
• use business modelling outcomes to anticipate and influence decision making and strategy development

You can:

• lead the identification of large-scale opportunities to deliver business performance improvements
• set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards
• set the direction for design, execution and assessment of business process tests and usability evaluations
• coach others in designing, testing, implementing and assessing business process improvements

You can:

• advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed
• ensure all streams of work align to the organisation's strategic context and goals
• advise on how the organisation can use business analysis skills to add value
• guide tactical decision making and influence strategic plans in a changing environment

You can:

• set standards for defining and managing complex or large-scale business and user needs

• use business and user needs to ensure proposed solutions align with organisational strategy

• provide guidance and recommendations to ensure needs are traceable and managed
• influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making

You can:

• set the direction for the analysis of systems to align to business capabilities and strategy
• set the direction for analysing and communicating system changes and the effect of change on stakeholders
• work with other technical specialists to set and iterate standards for system and data modelling and documentation

You can:

• work with limited direction to translate business drivers, goals and constraints into business objectives
• help to define required capabilities and support organisational changes to create operating models that meet business objectives

You can:

• direct the stakeholder relationship strategy for your teams
• ensure stakeholder's objectives are set and support teams to meet them
• influence and negotiate with senior stakeholders to resolve issues and enable progress

You can:

• recommend the value of testing and apply the relevant tools and techniques to ensure test validity
• advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• review prototypes, test plans and test outcome reporting

You can:

• advise on the approach to analysis, prioritisation and validation of user experience needs
• recommend a range of techniques to analyse the user experience and ensure that it meets business and user needs
• articulate and communicate how user experience needs affect the design of a system in a project or programme of work

Adapting to delivery methodologies

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management