Infrastructure engineer

You can:

• explain information security and the security controls available to protect solutions and services

You can:

• support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software and open source packages and solutions
• support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)

You can:

• explain the importance of using modern development standards

You can:

• show an awareness of problem resolution processes
• pass problems on to your team

You can:

• investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational
• contribute to the implementation of remedies and preventative measures

You can:

• assist as part of a team in the design of components of larger systems

You can:

• explain the process and principles of integrating systems.
• describe challenges of designing, building and testing interfaces between systems

You can:

• show an awareness of the relevant subject matter and a high level understanding of what it involves

You can:

• show an awareness of different technology capabilities
• demonstrate basic troubleshooting capability

you can:

• describe different scripting tools and software that are available and currently in use

You can:

• explain information security and the security controls available to protect solutions and services

You can:

• build, configure, administer and support infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing

You can:

• explain the most important principles of modern development standards and how they apply to your work
• apply apply modern development standards principles under guidance

You can:

• own an issue until a new owner has been found or the problem has been mitigated or resolved

You can:

• investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational
• contribute to the implementation of remedies and preventative measures

You can:

• take inputs and establish coherent frameworks that work

You can:

• translate logical designs into physical designs
• produce detailed designs
• effectively document all work using required standards, methods and tools, including prototyping tools where appropriate
• design systems characterised by managed levels of risk, manageable business and technical complexity, and meaningful impact
• work with well understood technology and identify appropriate patterns

You can:

• build and test simple interfaces between systems
• work on more complex integration as part of a wider team

You can:

• understand the core technical concepts related to the role, and apply them with guidance

You can:

• correctly execute test scripts under supervision
• understand the role of testing and how it works

You can:

• troubleshoot and identify problems across different technology capabilities

you can:

• describe different scripting tools and software that are available and currently in use

You can:

• use information security practices and available security controls to contribute to protecting solutions and services

You can:

• design and implement infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing

You can:

• apply modern development standards and support others in applying them

You can:

• own an issue until a new owner has been found or the problem has been mitigated or resolved

You can:

• initiate and monitor actions to investigate patterns and trends to resolve problems
• effectively consult specialists where required
• determine the appropriate resolution and assist with its implementation
• determine preventative measures

You can:

• take inputs and establish coherent frameworks that work

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• define the integration build
• co-ordinate build activities across systems
• understand how to undertake and support integration testing activities

You can:

• show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape

You can:

• review requirements and specifications, and define test conditions
• identify issues and risks associated with work
• analyse and report test activities and results

You can:

• break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities

You can:

• interact with, read and write code
• carry out baseline repair activities

You can:

• design solutions and services with security controls included, specifically engineered to mitigate security threats

You can:

• lead teams and departments in the design, implementation, administration and support of infrastructure solutions and services

You can:

• identify and apply modern development standards to support complex projects and programmes
• lead others in applying modern development standards

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• initiate and monitor actions to investigate patterns and trends to resolve problems
• effectively consult specialists where required
• determine the appropriate resolution and assist with its implementation
• determine preventative measures

You can:

• take inputs and establish coherent frameworks that work

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• establish standards and procedures across a service product life cycle, including the development product life cycle, and can ensure that practitioners adhere to these
• manage resources to ensure that the systems integration function works effectively

You can:

• anticipate and advise on future technology changes that present opportunities for the product or programme

You can:

• manage the planning of system and acceptance tests, co-ordinating both functional and non-functional specifications
• provide authoritative advice and guidance on test planning
• identify process improvements and contribute to the definition of best practice

You can:

• use lateral thinking to break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software

You can:

• interact with, read and write code
• carry out baseline repair activities

You can:

• design solutions and services with security controls included, specifically engineered to mitigate security threats

You can:

• design and implement infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing

You can:

• identify and apply modern development standards to support complex projects and programmes
• lead others in applying modern development standards

You can:

• take accountability for issues that occur and be proactive in searching for potential problems
• achieve excellent user outcomes

You can:

• ensure that the right actions are taken to investigate, resolve and anticipate problems
• co-ordinate the team to investigate problems, implement solutions and take preventive measures

You can:

• see the bigger picture by taking groups of services and investigating how to get the best of underlying services

You can:

• design systems characterised by high levels of risk, impact, and business or technical complexity
• control system design practice within an enterprise or industry architecture
• influence industry-based models for the development of new technology applications
• develop effective implementation and procurement strategies, consistent with business needs
• ensure adherence to relevant technical strategies, policies, standards and practices

You can:

• establish standards and procedures across a service product life cycle, including the development product life cycle, and can ensure that practitioners adhere to these
• manage resources to ensure that the systems integration function works effectively

You can:

• show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape

You can:

• manage testing activities within development or integration activities
• manage risks and take preventative action when risks become unacceptable
• manage customer relations

You can:

• use lateral thinking to break a problem down into its component parts to identify and diagnose root causes
• troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software

Ownership and initiative

Problem management

Technical understanding

Coding and scripting

Service focus

Testing

Ownership and initiative

Problem management

Technical understanding

Service focus

Testing

Ownership and initiative

Problem management

Technical understanding

Service focus

Testing

IT infrastructure

Systems design

Systems integration

Technical understanding

Troubleshooting and problem resolution

Ownership and initiative

Problem management

Technical understanding

Service focus