Service owner
Find out what a service owner in government does and the skills you need to do the role at each level.
Last updated 30 November 2024 — See all updates
Contents
What a service owner does
A service owner is accountable for the quality of their service. In this role, you will adopt a portfolio view, managing end-to-end services that include multiple products and channels.
Service owner role levels
There is one service owner role level.
The typical responsibilities and skills for this role level are described below. You can use this to identify the skills you need to progress in your career, or simply to learn more about each role in the Government Digital and Data profession.
1. Service owner
A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels.
At this role level, you will:
- operate at scale and provide the connection between multidisciplinary business areas and stakeholders
- ensure the necessary business processes are followed
- participate in the governance of the service, including acting as a point of escalation for the delivery teams
- own the budget and allocate funding to areas of the service based on your decisions about priorities
- communicate the benefits and performance of your service
- be responsible for the successful operation and continuous improvement of the service
This role level is often performed at the Civil Service job grade of:
- G7 (Grade 7)
- G6 (Grade 6)
Skill | Description |
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Level: expert Expert is the fourth of 4 ascending skill levels |
You can:
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Level: expert Expert is the fourth of 4 ascending skill levels |
You can:
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Government Digital and Data perspective Level: practitioner Practitioner is the third of 4 ascending skill levels |
You can:
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
You can:
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Level: expert Expert is the fourth of 4 ascending skill levels |
You can:
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Level: expert Expert is the fourth of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
you can:
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Level: expert Expert is the fourth of 4 ascending skill levels |
You can:
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Level: expert Expert is the fourth of 4 ascending skill levels |
You can:
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Roles that share service owner skills
Role | Shared skills |
---|---|
Product manager | |
Application operations engineer | |
Change and release manager | |
Command and control centre manager | |
Content strategist |
Updates
Published 7 January 2020
Last updated 30 November 2024
30 November 2024
- The skill 'problem management' has been updated to improve clarity and ensure consistency across the framework, allowing it be shared with roles previously using the skill 'problem resolution (data). No change was made to the meaning of skill level descriptions.
1 December 2023
- The 'DDaT perspective' skill was renamed 'Government Digital and Data perspective' across the framework. This follows the launch of the new Government Digital and Data brand that replaces DDaT.
30 August 2022
- Service owner now includes the ‘DDaT perspective’ skill, at practitioner level.
7 January 2020
- First published.