Service designer

You can:

• show an awareness of Agile methodology and the ways to apply the principles in practice
• take an open-minded approach
• explain why iteration is important
• iterate quickly

You can:

• show an awareness of the need to translate technical concepts into non-technical language
• understand what communication is required with internal and external stakeholders

You can:

• understand the work of others and the importance of team dynamics, collaboration and feedback

You can:

• show an awareness of design, technology and data principles
• demonstrate engagement with trends in design and can set relevant priorities
• understand the internet and the range of available technology choices

You can:

• show an awareness of the value of evidence-based design, and that design is a process

You can:

• show commitment to agreed good practice for the team, teaching new starters and challenging substandard work by peers
• recommend decisions and describe the reasoning behind them
• identify and articulate technical disputes between direct peers and local stakeholders
• show an understanding of the importance of team dynamics, collaboration and feedback

You can:

• identify technical disputes and describe them in ways that are relevant both to direct peers and to local stakeholders
• work collaboratively while recommending decisions and the reasoning behind them

You can:

• explain what prototyping is, and why and when to use it
• understand how to work in an open and collaborative environment (by pair working, for example)

You can:

• demonstrate a basic knowledge of how the internet works
• use tools and change text
• edit existing code and reuse it

You can:

• explain the strategic context of your work and why it is important
• support strategic planning in an administrative capacity

You can:

• identify and engage with users or stakeholders to collate user needs evidence
• understand and define research that fits user needs
• use quantitative and qualitative data about users to turn user focus into outcomes

You can:

• show an awareness of Agile methodology and the ways to apply the principles in practice
• take an open-minded approach
• explain why iteration is important
• iterate quickly

You can:

• communicate effectively with technical and non-technical stakeholders
• support and host discussions within a multidisciplinary team, with potentially difficult dynamics
• be an advocate for the team externally, and can manage differing perspectives

You can:

• contribute to the work of others
• motivate and empower teams
• create the right environment for teams to work in, and can identify the best team makeup depending on the situation
• recognise and deal with issues

You can:

• demonstrate responsiveness to changes in technology, adapting your approach accordingly
• make decisions to meet user needs in the government context
• understand the importance of assisted digital and can design services and make decisions to meet user needs

You can:

• generate and test multiple solutions to a problem

You can:

• show commitment to agreed good practice for the team, teaching new starters and challenging substandard work by peers
• recommend decisions and describe the reasoning behind them
• identify and articulate technical disputes between direct peers and local stakeholders
• show an understanding of the importance of team dynamics, collaboration and feedback

You can:

• identify technical disputes and describe them in ways that are relevant both to direct peers and to local stakeholders
• work collaboratively while recommending decisions and the reasoning behind them

You can:

• understand when to use a specific prototyping technique or method
• show the value of prototyping to your team

You can:

• demonstrate a basic knowledge of how the internet works
• use tools and change text
• edit existing code and reuse it

You can:

• work within a strategic context and communicate how activities meet strategic goals
• contribute to the development of strategy and policies

You can:

• identify and engage with users or stakeholders to collate user needs evidence
• understand and define research that fits user needs
• use quantitative and qualitative data about users to turn user focus into outcomes

You can:

• understand the value of policy, legislative, regulatory and operational constraints and can find the simplest, shortest and fastest solution for users

You can:

• demonstrate experience working in Agile, and an awareness of Agile tools and how to use them
• advise colleagues on how and why Agile methods are used and provide a clear, open and transparent framework in which teams can deliver
• adapt and reflect and be resilient
• see outside of the process

You can:

• listen to the needs of technical and business stakeholders, and interpret them
• effectively manage stakeholder expectations
• manage active and reactive communication
• support or host difficult discussions within the team or with diverse senior stakeholders

You can:

• work collaboratively in a group, actively networking with others
• adapt feedback to ensure it’s effective and lasting
• use your initiative to identify problems or issues in the team dynamic and rectify them
• identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

You can:

• demonstrate responsiveness to changes in technology, adapting your approach accordingly
• make decisions to meet user needs in the government context
• understand the importance of assisted digital and can design services and make decisions to meet user needs

You can:

• absorb large amounts of conflicting information and use it to produce simple designs

You can:

• contribute to best practice guidelines
• understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity
• resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions

You can:

• generate multiple solutions to a problem and test them

You can:

• approach prototyping as a team activity, actively soliciting prototypes and testing with others
• establish design patterns and iterate them
• use a variety of prototyping methods and choose the most appropriate

You can:

• write HTML and add new tags

You can:

• define strategies and policies, providing guidance to others on working in the strategic context
• evaluate current strategies to ensure business requirements are being met and exceeded where possible

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• identify, communicate and work within constraints
• challenge the validity of constraints
• ensure standards are being met

You can:

• identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• help the team to decide the best approach
• help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope

You can:

• listen to the needs of technical and business stakeholders, and interpret them
• effectively manage stakeholder expectations
• manage active and reactive communication
• support or host difficult discussions within the team or with diverse senior stakeholders

You can:

• work collaboratively in a group, actively networking with others
• adapt feedback to ensure it’s effective and lasting
• use your initiative to identify problems or issues in the team dynamic and rectify them
• identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

You can:

• apply a digital understanding to your work
• identify and implement solutions for assisted digital

You can:

• design systems for use across multiple services and can identify the simplest of a variety of approaches

You can:

• make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase
• build consensus between services or independent stakeholders
• identify problems or issues in the team dynamic and rectify them
• engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick
• bring people together to form a motivated team and help create the right environment for a team to work in
• facilitate the best team makeup depending on the situation

You can:

• work with consequential or complex risks
• build consensus between services or independent stakeholders
• lead others to make good design decisions
• apply different risk methodologies in proportion to the risk

You can:

• use a variety of prototyping methods
• share best practice and coach others
• look at strategic service design end to end

You can:

• create static HTML and CSS prototypes
• code for different screen sizes
• version and host a prototype

You can:

• lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

You can:

• identify, communicate and work within constraints
• challenge the validity of constraints
• ensure standards are being met

You can:

• coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
• think of new and innovative ways of working to achieve the right outcomes
• act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team

You can:

• mediate between people and mend relationships, communicating with stakeholders at all levels
• manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales
• speak on behalf of and represent the community to large audiences inside and outside of government

You can:

• work collaboratively in a group, actively networking with others
• adapt feedback to ensure it’s effective and lasting
• use your initiative to identify problems or issues in the team dynamic and rectify them
• identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses

You can:

• apply a digital understanding to your work
• identify and implement solutions for assisted digital

You can:

• design systems for use across multiple services and can identify the simplest of a variety of approaches

You can:

• change organisational structures to fixable and sustainable designs
• lead on the strategy for the whole organisation, marrying business needs with innovative analysis
• make and justify decisions characterised by high levels of risk, impact and complexity
• build consensus between organisations (private or public) or highly independent and diverse stakeholders
• solve and unblock issues between teams or departments at the highest level
• understand the psychology of a team and have strong mediation skills
• coach the organisation on team dynamics and conflict resolution

You can:

• make and justify decisions characterised by high levels of risk, impact and complexity
• build consensus between organisations (private or public) or highly independent and diverse stakeholders
• be trusted by senior risk owners as an expert in security
• apply risk methodologies at the most complex levels of risk
• guide others in applying risk methodologies in proportion to the risk

You can:

• use a variety of prototyping methods
• share best practice and coach others
• look at strategic service design end to end

You can:

• write HTML and add new tags

You can:

• lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

You can:

• work with and challenge senior stakeholders
• prioritise and mitigate constraints, and turn them into an advantage
• adapt the approach depending on the constraints

You can:

• coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
• think of new and innovative ways of working to achieve the right outcomes
• act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team

You can:

• mediate between people and mend relationships, communicating with stakeholders at all levels
• manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales
• speak on behalf of and represent the community to large audiences inside and outside of government

You can:

• solve and unblock issues between teams or departments at the highest level
• understand the psychology of the team and have strong mediation skills
• coach the organisation on team dynamics and conflict resolution, while also building and growing the community

You can:

• demonstrate knowledge of the wider digital economy and advances in technology, and understand how these impact in a government context
• make decisions that set the standards for others to follow
• understand working using Agile methodology at an organisational level
• create an environment for success

You can:

• design systems for use across multiple services and can identify the simplest of a variety of approaches

You can:

• change organisational structures to fixable and sustainable designs
• lead on the strategy for the whole organisation, marrying business needs with innovative analysis
• make and justify decisions characterised by high levels of risk, impact and complexity
• build consensus between organisations (private or public) or highly independent and diverse stakeholders
• solve and unblock issues between teams or departments at the highest level
• understand the psychology of a team and have strong mediation skills
• coach the organisation on team dynamics and conflict resolution

You can:

• make and justify decisions characterised by high levels of risk, impact and complexity
• build consensus between organisations (private or public) or highly independent and diverse stakeholders
• be trusted by senior risk owners as an expert in security
• apply risk methodologies at the most complex levels of risk
• guide others in applying risk methodologies in proportion to the risk

You can:

• use a variety of prototyping methods
• share best practice and coach others
• look at strategic service design end to end

You can:

• write HTML and add new tags

You can:

• lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met

You can:

• give direction on which tools or methods to use
• demonstrate experience in meeting the needs of users across a variety of channels
• bring insight and expertise in how user needs have changed over time to ensure they're met by the business
• apply strategic thinking to provide the best service for the end user

You can:

• influence, challenge and coach
• anticipate how constraints might change and know where to challenge or remove constraints

Agile working

Communicating between the technical and non-technical

Community collaboration

Digital perspective

Evidence- and context-based design

Leadership and guidance

Prototyping

Prototyping in code

Strategic thinking

User focus

Working within constraints

Agile working

Communicating between the technical and non-technical

Community collaboration

Digital perspective

Evidence- and context-based design

Leadership and guidance

Prototyping

Prototyping in code

Strategic thinking

User focus

Working within constraints

Agile working

Prototyping

Strategic thinking

User focus

Agile working

Prototyping

Strategic thinking

User focus

Agile working

User focus

Working within constraints