Infrastructure operations engineer
Find out what an infrastructure operations engineer in government does and the skills you need to do the role at each level.
Last updated 30 November 2024 — See all updates
Contents
- — What an infrastructure operations engineer does
- — Infrastructure operations engineer role levels
- — 1. Associate infrastructure operations engineer
- — 2. Infrastructure operations engineer
- — 3. Senior infrastructure operations engineer
- — 4. Lead infrastructure operations engineer
- — 5. Principal infrastructure operations engineer
- — Roles that share infrastructure operations engineer skills
What an infrastructure operations engineer does
An infrastructure operations engineer supports, manages and maintains the core infrastructure that underpins production services.
Infrastructure operations engineer role levels
There are 5 infrastructure operations engineer role levels, from associate infrastructure operations engineer to principal infrastructure operations engineer.
The typical responsibilities and skills for each role level are described in the sections below. You can use this to identify the skills you need to progress in your career, or simply to learn more about each role in the Government Digital and Data profession.
1. Associate infrastructure operations engineer
As a trainee, you will work in an established team and support infrastructure operations engineers in their daily work, under their direction.
This role level is often performed at the Civil Service job grade of:
- AO (Administrative Officer)
- EO (Executive Officer)
Skill | Description |
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Level: awareness Awareness is the first of 4 ascending skill levels |
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Level: awareness Awareness is the first of 4 ascending skill levels |
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Level: awareness Awareness is the first of 4 ascending skill levels |
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Level: awareness Awareness is the first of 4 ascending skill levels |
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2. Infrastructure operations engineer
An infrastructure operations engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.
At this role level, you will:
- create and maintain documentation
- perform all routine tasks according to process and checklists
- monitor infrastructure and applications services
- alert and take appropriate action
This role level is often performed at the Civil Service job grade of:
- EO (Executive Officer)
- HEO (Higher Executive Officer)
Skill | Description |
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Asset and configuration management Level: working Working is the second of 4 ascending skill levels |
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Availability and capacity management Level: working Working is the second of 4 ascending skill levels |
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Level: awareness Awareness is the first of 4 ascending skill levels |
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Level: awareness Awareness is the first of 4 ascending skill levels |
you can:
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Level: awareness Awareness is the first of 4 ascending skill levels |
You can:
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Level: awareness Awareness is the first of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
You can:
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Level: awareness Awareness is the first of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
You can:
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Service management framework knowledge Level: awareness Awareness is the first of 4 ascending skill levels |
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Level: awareness Awareness is the first of 4 ascending skill levels |
You can:
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Level: awareness Awareness is the first of 4 ascending skill levels |
You can:
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Level: awareness Awareness is the first of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
You can:
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3. Senior infrastructure operations engineer
A senior infrastructure operations engineer acts as second- or third-line support for incidents, problems and changes to solutions and services.
At this role level, you will:
- provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement
- be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle
- coach and mentor junior team members
- assist in the provision of first class services and consistent levels of capability, as required by the organisation
This role level is often performed at the Civil Service job grade of:
- HEO (Higher Executive Officer)
- SEO (Senior Executive Officer)
Skill | Description |
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Asset and configuration management Level: working Working is the second of 4 ascending skill levels |
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Availability and capacity management Level: working Working is the second of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Level: awareness Awareness is the first of 4 ascending skill levels |
you can:
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Level: working Working is the second of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
You can:
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Service management framework knowledge Level: awareness Awareness is the first of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
You can:
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Level: working Working is the second of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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4. Lead infrastructure operations engineer
A lead infrastructure operations engineer ensures the service and the contractual and regulatory requirements of the organisation are met.
At this role level, you will:
- manage operational support of IT solutions and services
- manage workload, performance and development of a team of IT operations specialists by building capability to deliver services as required
- manage third party provision of IT operations services
- manage provision of expertise to programmes and projects
- manage the development of architectural solutions for IT operations solutions, throughout the service life cycle
This role level is often performed at the Civil Service job grade of:
- SEO (Senior Executive Officer)
- G7 (Grade 7)
Skill | Description |
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Asset and configuration management Level: working Working is the second of 4 ascending skill levels |
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Availability and capacity management Level: working Working is the second of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Service management framework knowledge Level: working Working is the second of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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5. Principal infrastructure operations engineer
A principal infrastructure operations engineer leads and directs IT operations specialist teams in monitoring, operating and supporting technical solutions.
At this role level, you will:
- develop the strategic and tactical roadmaps for technologies and services, ensuring they are future-proofed and the organisation derives maximum value from investment in technologies
- own the operational relationships with suppliers, ensuring services and products are aligned to industry best practice and regulatory and contractual requirements
This role level is often performed at the Civil Service job grade of:
- G7 (Grade 7)
- G6 (Grade 6)
Skill | Description |
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Asset and configuration management Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Availability and capacity management Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: working Working is the second of 4 ascending skill levels |
You can:
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
You can:
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
You can:
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Service management framework knowledge Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: expert Expert is the fourth of 4 ascending skill levels |
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Level: practitioner Practitioner is the third of 4 ascending skill levels |
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Level: expert Expert is the fourth of 4 ascending skill levels |
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Level: expert Expert is the fourth of 4 ascending skill levels |
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Roles that share infrastructure operations engineer skills
Updates
Published 7 January 2020
Last updated 30 November 2024
30 November 2024
- The skill 'asset and configuration management' has been updated. The level descriptions were edited to improve clarity and to ensure consistency with the rest of the framework
- The skill 'availability and capacity management' has been updated. The level descriptions were edited to improve clarity and to better meet the definitions for each level.
- The skill 'coding and scripting' has been updated to improve clarity and ensure consistency across the framework, allowing it be shared with roles previously using the skill 'coding and scripting (infrastructure engineer)'.
- The skill 'problem management' has been updated to improve clarity and ensure consistency across the framework, allowing it be shared with roles previously using the skill 'problem resolution (data). No change was made to the meaning of skill level descriptions.
- The skill 'service management framework knowledge' has been updated to improve clarity. No change was made in the meaning of the skill level descriptions.
30 August 2024
- The skill level descriptions for 'change management' have been updated to improve clarity and ensure consistency across the framework. No change was made to the meaning of skill level descriptions.
7 January 2020
- First published.