User researcher

You can:

• describe agile working and the roles in a multidisciplinary digital team

You can:

• show an awareness of the need for careful analysis of research data to produce clear findings

You can:

• demonstrate some awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone

You can:

• explain the importance of working to a user research plan and of following standards for user research

You can:

• describe who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them

You can:

• explain some basic user research methods

You can:

• describe how government services and technology affect how people behave
• explain how user-centred practices are used to build services that adapt to changing user behaviour and needs

You can:

• describe agile working and the roles in a multidisciplinary digital team

You can:

• understand how to apply basic techniques for the analysis of research data and synthesis of findings
• effectively involve your team in analysis and synthesis
• present clear findings that colleagues can understand and use

You can:

• demonstrate some awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone

You can:

• explain the importance of working to a user research plan and of following standards for user research

You can:

• describe who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them

You can:

• plan and conduct a user research project, with support
• understand when to use basic user research methods and how to apply them correctly
• effectively involve your team in research activities

You can:

• describe how government services and technology affect how people behave
• explain how user-centred practices are used to build services that adapt to changing user behaviour and needs

You can:

• understand and explain the benefits and limitations of agile working
• design and conduct your research so the findings can be embedded into an agile workflow
• understand and work with the different roles in a multidisciplinary digital team to plan and do user research

You can:

• understand how to apply basic techniques for the analysis of research data and synthesis of findings
• effectively involve your team in analysis and synthesis
• present clear findings that colleagues can understand and use

You can:

• understand the diversity of users of government services and the need to make services usable and accessible for everyone
• work with colleagues to include many kinds of users in appropriate research activities

You can:

• ensure research has a clearly defined scope and purpose
• get advice or support from someone more experienced when you need help to ensure research is defined before it starts
• build your understanding of good practice standards for user research
• improve your practice through reflection and feedback

You can:

• identify important stakeholders and communicate with them clearly and regularly
• tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs
• build and reach consensus
• work to improve stakeholder relationships, using evidence to explain decisions made

You can:

• plan and conduct a user research project, with support
• understand when to use basic user research methods and how to apply them correctly
• effectively involve your team in research activities

You can:

• describe and use a range of user-centred practices
• advocate for the user by sharing research insights on user needs and changing user behaviour with your team

You can:

• advocate for agile working
• adapt how you design and conduct research to respond to the complexity of the product environment
• understand the strategic decisions the team needs to make so you can design appropriate research
• influence decisions about priorities and agile processes in the team

You can:

• understand and help teams to apply a range of methods to analyse research data and synthesise findings
• effectively engage sceptical colleagues in analysis and synthesis
• advise on the choice and application of techniques, and can critique colleagues’ findings to assure best practice

You can:

• help teams understand the diversity of users of government services
• effectively include all kinds of users in appropriate research activities
• advocate inclusive practices and help teams design and deliver accessible services that work for all users

You can:

• ensure research has a clearly defined scope and purpose
• get advice or support from someone more experienced when you need help to ensure research is defined before it starts
• build your understanding of good practice standards for user research
• improve your practice through reflection and feedback

You can:

• identify important stakeholders and communicate with them clearly and regularly
• tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs
• build and reach consensus
• work to improve stakeholder relationships, using evidence to explain decisions made

You can:

• use a wide range of user research methods, and can help teams to adopt them
• plan user research for services with challenging user needs and complex user journeys
• advise colleagues on the choice and application of research methods to assure best practice

You can:

• evaluate and choose approaches for building your team’s understanding of the user
• advocate for user research with sceptical colleagues and stakeholders
• help inexperienced teams to adopt user-centred practices
• identify the most important challenges and opportunities for your team's service development
• align research plans to address team priorities

You can:

• advocate for agile working
• adapt how you design and conduct research to respond to the complexity of the product environment
• understand the strategic decisions the team needs to make so you can design appropriate research
• influence decisions about priorities and agile processes in the team

You can:

• help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings

You can:

• help teams understand the diversity of users of government services
• effectively include all kinds of users in appropriate research activities
• advocate inclusive practices and help teams design and deliver accessible services that work for all users

You can:

• establish and align user research programmes and teams to meet organisational goals
• synthesise findings from research programmes, producing strategic insights to inform the organisation’s roadmap
• set and assure good practice user research standards for the organisation, including ethics and safeguarding
• assure user research quality across the organisation

You can:

• direct the strategy towards stakeholder relationships
• set stakeholder objectives and recommend that they’re met
• influence important senior stakeholders and provide mediation

You can:

• help an organisation adopt a wide range of user research methods
• lead a community of practice to help an organisation continually assure, improve and innovate their user research

You can:

• evaluate and choose approaches for building your team’s understanding of the user
• advocate for user research with sceptical colleagues and stakeholders
• help inexperienced teams to adopt user-centred practices
• identify the most important challenges and opportunities for your team's service development
• align research plans to address team priorities

You can:

• advocate for agile working at the organisational level and with senior stakeholders
• help organisations adopt agile research practices
• set standards and expectations of how research insights should be delivered to support delivery by agile teams
• coach and guide other user researchers to adopt agile ways of working

You can:

• help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings

You can:

• help organisations understand the diversity of users of government services
• guide organisations to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all users

You can:

• establish and align user research programmes and teams to meet organisational goals
• synthesise findings from research programmes, producing strategic insights to inform the organisation’s roadmap
• set and assure good practice user research standards for the organisation, including ethics and safeguarding
• assure user research quality across the organisation

You can:

• direct the strategy towards stakeholder relationships
• set stakeholder objectives and recommend that they’re met
• influence important senior stakeholders and provide mediation

You can:

• help an organisation adopt a wide range of user research methods
• lead a community of practice to help an organisation continually assure, improve and innovate their user research

You can:

• find ways to help an organisation adopt user-centred practices and appreciate the value of understanding users
• ensure discussions at senior levels or between organisations consider user needs and evolving user behaviour
• help an organisation understand the complete journey of the user and use this knowledge to improve their services

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management

Stakeholder relationship management