Performance analyst

You can:

• understand and work with colleagues to apply core techniques for analysis and insight
• present clear insights that colleagues can understand and use

You can:

• understand the appropriate media to communicate findings
• shape and share communications relevant to the audience
• give tactical recommendations

You can:

• explain the importance of performance measurement and business objectives

You can:

• show an awareness of analytical tools and technologies, and can use some of them
• show an awareness of digital technology, and have an understanding of what it involves and its impact

You can:

• describe the importance of performance measures, their relation to business objectives and how they vary at different stages of the product life cycle

You can:

• show an awareness that everything we do is focused on the user of the product or service

You can:

• understand basic data issues and can check that the data and analysis look right
• understand the concept of data being fit for purpose, and the context of the data
• show that you know the right questions to ask, are curious, and adopt an analytical mindset when approaching a problem
• perform data preparation and cleansing with guidance

You can:

• show an awareness of ethical and operational constraints

You can:

• understand and help teams to apply a range of techniques to analyse data and provide insight
• be proactive and present compelling findings that inform wider decisions
• apply innovative approaches to resolve problems

You can:

• understand the appropriate media to communicate findings
• shape and share communications relevant to the audience
• give tactical recommendations

You can:

• participate in discussions determining which performance measurements are appropriate, with guidance from more experienced colleagues
• demonstrate experience in turning business needs and goals into performance measures

You can:

• show an understanding of the core technical concepts related to the role, and can apply them

You can:

• understand how the needs of the team and product vary across the product life cycle
• ensure the team is measuring performance as appropriate for the relevant service standard phase
• manage the delivery of services or products at different phases
• plan and look at data requirements in future phases

You can:

• use quantitative and qualitative data about users to turn user focus into outcomes
• deliver analysis and information that addresses stakeholder needs and provides recommendations
• effectively collaborate with user researchers and other user-focused professions
• guide others on approaches to understand user stories

You can:

• identify appropriate ways to collect, collate and prepare data
• decide if data is accurate and fit for purpose
• perform data preparation and cleansing with limited guidance

You can:

• identify, understand, communicate and work within constraints
• challenge the validity of constraints
• ensure that standards are being met
• show an understanding of security and data privacy

You can:

• understand and help teams to apply a range of techniques to analyse data and provide insight
• be proactive and present compelling findings that inform wider decisions
• apply innovative approaches to resolve problems

You can:

• turn complex data into compelling, clear and actionable stories
• share data communication skills with the team and across government
• present analysis and visualisations in clear ways to communicate complex messages
• communicate negative and positive information to stakeholders
• give tactical and strategic recommendations

You can:

• lead the development of performance measurement frameworks including Key Performance Indicators (KPIs)
• demonstrate a deep understanding of business goals and can turn these into tangible performance measures

You can:

• show a deep understanding of the technical concepts required for the role and understand how they fit into the wider technical landscape
• understand the limitations of digital technology

You can:

• apply experience in multiple parts of the product life cycle
• recognise when to move forward and when to stop
• recognise the appropriate deliverables and engage the right people to meet them
• work with other Agile delivery disciplines throughout the product life cycle
• plan and proactively engage with stakeholders at the appropriate stage of the project
• identify which tools and techniques should be used at each stage

You can:

• understand the difference between user needs and desires of the user
• demonstrate experience in meeting user needs across a variety of channels
• integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing
• offer recommendations on the best tools and methods to use

You can:

• set up a system to get data ready for use and specify how data should be cleansed and prepared
• bring data together from different sources and communicate the limitations of data
• peer-review colleagues’ outputs to ensure quality

You can:

• work with and challenge senior stakeholders
• prioritise and mitigate constraints and can turn them into an advantage
• adapt the approach according to constraints
• demonstrate a good knowledge of security and data privacy

You can:

• understand, teach and supervise a wide range of analysis techniques
• help organisations create and learn from strategic insights
• apply innovative approaches to resolve problems

You can:

• communicate relevant, compelling stories using the most appropriate medium
• make complex recommendations at a tactical and strategic level
• present analysis and visualisations in clear ways to communicate complex messages
• communicate negative and positive information to stakeholders

You can:

• oversee the development and consistency of performance measurement frameworks across multiple projects
• ensure that these frameworks are aligned to business needs and strategy

You can:

• identify opportunities to use new digital technologies to enhance analytical capability in alignment with business goals

You can:

• develop sustainable support models
• identify and deal with potential risks across or between all stages of the product life cycle
• coach others
• contribute to the assessment of other teams, providing guidance and support as they move through the product life cycle phases
• lead and champion best practice, and identify improvements to current approaches

You can:

• give direction on which tools or methods to use
• bring insight and expertise to how user needs have changed over time and ensure that they're met
• apply strategic thinking to the problem of how to provide the best service for the end user
• consider the political strategy and implications of any analyses and insights

You can:

• show a deep understanding of relevant data sources, tools and systems
• use appropriate approaches for verifying and validating data and analysis
• influence senior stakeholders over data approaches
• coach and mentor others

You can:

• influence, challenge and coach others
• anticipate how constraints might change and know where to challenge or remove constraints
• demonstrate a very strong knowledge of security and data privacy
• describe and work within environmental constraints, finding the most appropriate solution for users

You can:

• understand and help teams to apply a range of techniques to analyse data and provide insight
• be proactive and present compelling findings that inform wider decisions
• apply innovative approaches to resolve problems

You can:

• communicate relevant, compelling stories using the most appropriate medium
• make complex recommendations at a tactical and strategic level
• present analysis and visualisations in clear ways to communicate complex messages
• communicate negative and positive information to stakeholders

You can:

• oversee the development and consistency of performance measurement frameworks across multiple projects
• ensure that these frameworks are aligned to business needs and strategy

You can:

• identify opportunities to use new digital technologies to enhance analytical capability in alignment with business goals

You can:

• develop sustainable support models
• identify and deal with potential risks across or between all stages of the product life cycle
• coach others
• contribute to the assessment of other teams, providing guidance and support as they move through the product life cycle phases
• lead and champion best practice, and identify improvements to current approaches

You can:

• give direction on which tools or methods to use
• bring insight and expertise to how user needs have changed over time and ensure that they're met
• apply strategic thinking to the problem of how to provide the best service for the end user
• consider the political strategy and implications of any analyses and insights

You can:

• show a deep understanding of relevant data sources, tools and systems
• use appropriate approaches for verifying and validating data and analysis
• influence senior stakeholders over data approaches
• coach and mentor others

You can:

• influence, challenge and coach others
• anticipate how constraints might change and know where to challenge or remove constraints
• demonstrate a very strong knowledge of security and data privacy
• describe and work within environmental constraints, finding the most appropriate solution for users

Communicating analysis and insight

Communicating analysis and insight