Development operations (DevOps) engineer

You can:

• explain availability and capacity management processes

You can:

• explain information security and the security controls available to protect solutions and services

You can:

• explain the importance of using modern development standards

You can:

• understand the process of software development and have a basic knowledge of how services are built

You can:

• explain what prototyping is, and why and when to use it
• understand how to work in an open and collaborative environment (by pair working, for example)

You can:

• help with the investigation and fixing of service faults, completing defined activities under direction

You can:

• explain availability and capacity management processes

You can:

• use information security practices and available security controls to contribute to protecting solutions and services

You can:

• explain the most important principles of modern development standards and how they apply to your work
• apply apply modern development standards principles under guidance

You can:

• design, code, test, correct and document simple programs or scripts under the direction of others

You can:

• understand when to use a specific prototyping technique or method
• show the value of prototyping to your team

You can:

• help fix service faults following agreed procedures
• carry out maintenance tasks on service support infrastructure

You can:

• assist as part of a team in the design of components of larger systems

You can:

• explain the process and principles of integrating systems.
• describe challenges of designing, building and testing interfaces between systems

You can:

• show an awareness or understanding of user experience analysis and its principles
• explain the purpose of user stories and the focus on user needs

You can:

• manage service components to ensure they meet business needs and key performance indicators (KPIs)

You can:

• explain the importance of developing process efficiency and the common ways in which processes are optimised
• support specific activities to improve development processes
• identify obvious deficiencies

You can:

• design solutions and services with security controls included, specifically engineered to mitigate security threats

You can:

• explain the most important principles of modern development standards and how they apply to your work
• apply apply modern development standards principles under guidance

You can:

• collaborate with others when necessary to review specifications
• use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

You can:

• approach prototyping as a team activity, actively soliciting prototypes and testing with others
• establish design patterns and iterate them
• use a variety of prototyping methods and choose the most appropriate

You can:

• identify, locate and fix service faults

You can:

• translate logical designs into physical designs
• produce detailed designs
• effectively document all work using required standards, methods and tools, including prototyping tools where appropriate
• design systems characterised by managed levels of risk, manageable business and technical complexity, and meaningful impact
• work with well understood technology and identify appropriate patterns

You can:

• build and test simple interfaces between systems
• work on more complex integration as part of a wider team

You can:

• identify and engage with users or stakeholders to collate user needs evidence
• understand and define research that fits user needs
• use quantitative and qualitative data about users to turn user focus into outcomes

You can:

• manage service components to ensure they meet business needs and key performance indicators (KPIs)

You can:

• work under guidance to identify process optimisation opportunities
• contribute to the implementation of proposed solutions

You can:

• design solutions and services with security controls included, specifically engineered to mitigate security threats

You can:

• apply modern development standards and support others in applying them

You can:

• collaborate with others when necessary to review specifications
• use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

You can:

• approach prototyping as a team activity, actively soliciting prototypes and testing with others
• establish design patterns and iterate them
• use a variety of prototyping methods and choose the most appropriate

You can:

• identify, locate and fix complex service faults
• advise others on different methodologies and types of service support

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• define the integration build
• co-ordinate build activities across systems
• understand how to undertake and support integration testing activities

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• ensure the correct implementation of availability and capacity management standards and procedures
• identify capacity issues and implement the required changes
• initiate remedial action

You can:

• analyse current processes
• identify and implement opportunities to optimise processes
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• design solutions and services with security controls included, specifically engineered to mitigate security threats

You can:

• apply modern development standards and support others in applying them

You can:

• collaborate with others when necessary to review specifications
• use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

You can:

• approach prototyping as a team activity, actively soliciting prototypes and testing with others
• establish design patterns and iterate them
• use a variety of prototyping methods and choose the most appropriate

You can:

• identify, locate and fix service faults

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• define the integration build
• co-ordinate build activities across systems
• understand how to undertake and support integration testing activities

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• manage service components to ensure they meet business needs and key performance indicators (KPIs)

You can:

• work under guidance to identify process optimisation opportunities
• contribute to the implementation of proposed solutions

You can:

• design solutions and services with security controls included, specifically engineered to mitigate security threats

You can:

• identify and apply modern development standards to support complex projects and programmes
• lead others in applying modern development standards

You can:

• collaborate with others when necessary to review specifications
• use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

You can:

• approach prototyping as a team activity, actively soliciting prototypes and testing with others
• establish design patterns and iterate them
• use a variety of prototyping methods and choose the most appropriate

You can:

• identify, locate and fix complex service faults
• advise others on different methodologies and types of service support

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• establish standards and procedures across a service product life cycle, including the development product life cycle, and can ensure that practitioners adhere to these
• manage resources to ensure that the systems integration function works effectively

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• ensure the correct implementation of availability and capacity management standards and procedures
• identify capacity issues and implement the required changes
• initiate remedial action

You can:

• analyse current processes
• identify and implement opportunities to optimise processes
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• design solutions and services with security controls included, specifically engineered to mitigate security threats

You can:

• identify and apply modern development standards to support complex projects and programmes
• lead others in applying modern development standards

You can:

• collaborate with others when necessary to review specifications
• use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

You can:

• approach prototyping as a team activity, actively soliciting prototypes and testing with others
• establish design patterns and iterate them
• use a variety of prototyping methods and choose the most appropriate

You can:

• identify, locate and fix service faults

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• define the integration build
• co-ordinate build activities across systems
• understand how to undertake and support integration testing activities

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• ensure the correct implementation of availability and capacity management standards and procedures
• identify capacity issues and implement the required changes
• initiate remedial action

You can:

• analyse current processes
• identify and implement opportunities to optimise processes
• lead and develop a team of experts to deliver service improvements
• help to evaluate and establish requirements for the implementation of changes by setting policy and standards

You can:

• design, review and quality assure solutions and services, ensuring that they are specifically engineered to mitigate security threats
• lead others in using appropriate information security practices

You can:

• identify and apply modern development standards to support complex projects and programmes
• lead others in applying modern development standards

You can:

• collaborate with others when necessary to review specifications
• use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

You can:

• use a variety of prototyping methods
• share best practice and coach others
• look at strategic service design end to end

You can:

• identify, locate and fix complex service faults
• advise others on different methodologies and types of service support

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• establish standards and procedures across a service product life cycle, including the development product life cycle, and can ensure that practitioners adhere to these
• manage resources to ensure that the systems integration function works effectively

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

You can:

• lead policy and strategy for service and capacity management
• lead the identification and implementation of required changes

You can:

• set the strategy and manage resource allocation for solution development programmes
• work with client functions to establish business requirements and identify, propose, initiate and lead these programmes

You can:

• design, review and quality assure solutions and services, ensuring that they are specifically engineered to mitigate security threats
• lead others in using appropriate information security practices

You can:

• identify and apply modern development standards to support complex projects and programmes
• lead others in applying modern development standards

You can:

• collaborate with others when necessary to review specifications
• use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

You can:

• use a variety of prototyping methods
• share best practice and coach others
• look at strategic service design end to end

You can:

• identify, locate and fix service faults

You can:

• design systems characterised by medium levels of risk, impact, and business or technical complexity
• select appropriate design standards, methods and tools, and ensure they are applied effectively
• review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

You can:

• define the integration build
• co-ordinate build activities across systems
• understand how to undertake and support integration testing activities

You can:

• collaborate with user researchers and can represent users internally
• explain the difference between user needs and the desires of the user
• champion user research to focus on all users
• prioritise and define approaches to understand the user story, guiding others in doing so
• offer recommendations on the best tools and methods to use

Availability and capacity management

Information security

Modern development standards

Programming and build (software engineering)

Prototyping

Service support

Systems design

Systems integration

User focus

Development process optimisation

Information security

Modern development standards

Systems design

Systems integration

Availability and capacity management

User focus

Availability and capacity management

User focus

Availability and capacity management

User focus